Your Local Tech Solutions (YLTS)
Version 1.0
Effective Date: 18 June 2026
1. Introduction
Your Local Tech Solutions ("YLTS", "we", "us", "our") is committed to protecting your privacy and handling personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, use our services, visit our website, or engage us for technical support, repairs, managed IT services, consulting, website services, or other business activities.
This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Who We Are
Your Local Tech Solutions (YLTS)
ABN: 76 209 131 717
Website: www.ylts.com.au
Email: hello@ylts.com.au
Phone: 0483 866 665
3. Types of Information We Collect
Depending on the services you use, we may collect:
Personal Information
- Full name
- Business name
- Postal address
- Email address
- Telephone number
- Billing information
- Service history
- Customer account details
Technical Information
- Device make and model
- Serial numbers
- IMEI numbers
- IP addresses
- Network information
- Software and operating system information
- Diagnostic information
Website Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referring websites
- Session information
- Cookies and analytics data
Sensitive Information
We do not intentionally collect sensitive information unless it is reasonably necessary to provide our services and you have consented or applicable law permits collection.
4. How We Collect Information
We may collect information:
- Directly from you
- Through our website
- Through online forms
- Through phone calls
- Through email correspondence
- Through social media interactions
- Through service bookings
- During device repairs or diagnostics
- During remote support sessions
- From third-party suppliers where necessary
5. Why We Collect Information
We collect personal information to:
- Provide requested services
- Diagnose and repair devices
- Deliver managed IT services
- Provide technical support
- Process payments
- Issue invoices and receipts
- Communicate regarding services
- Respond to enquiries
- Improve our services
- Meet legal obligations
- Protect against fraud and security threats
6. Device Data and Repairs
Important Customer Responsibility
Customers remain solely responsible for backing up all data before submitting devices for repair or service.
While YLTS takes reasonable precautions:
- We cannot guarantee preservation of data.
- Data loss may occur during diagnostics, repairs, software updates, resets, upgrades, malware removal, or recovery procedures.
- We are not responsible for loss of data except where required by law.
Access to Devices
Our technicians may need to:
- Unlock devices
- Access operating systems
- Test applications
- Verify functionality
Such access is limited solely to the extent necessary to perform requested services.
YLTS staff are prohibited from accessing personal files, messages, photographs, emails, or other content except where necessary to diagnose or resolve a reported issue.
7. Remote Support Services
Where remote support services are provided:
- You consent to YLTS accessing your systems remotely.
- Access is limited to authorised support activities.
- Sessions may be logged for quality assurance, training, or security purposes.
- Customers may terminate remote sessions at any time.
8. Cookies and Website Tracking
Our website may use:
- Cookies
- Analytics tools
- Performance monitoring tools
- Security monitoring tools
These technologies help us:
- Improve website functionality
- Understand website usage
- Enhance security
- Improve customer experience
You may disable cookies through your browser settings, although some website functions may be affected.
9. How We Use Personal Information
We may use personal information to:
- Deliver services
- Provide customer support
- Process transactions
- Manage customer accounts
- Send service updates
- Notify customers about repairs
- Improve products and services
- Meet regulatory requirements
Where permitted by law, we may also send information regarding relevant products or services.
You may opt out of marketing communications at any time.
10. Disclosure of Information
We do not sell personal information.
We may disclose information to:
Service Providers
- Payment processors
- Cloud service providers
- Hosting providers
- Software vendors
- Telecommunications providers
- Professional advisers
Legal Requirements
We may disclose information where required by:
- Court orders
- Warrants
- Regulatory authorities
- Law enforcement agencies
- Applicable legislation
11. Overseas Disclosure
Some technology providers used by YLTS may store data outside Australia.
Examples may include:
- Microsoft
- Apple
- Cloudflare
- Web hosting providers
- Backup providers
Where practicable, we take reasonable steps to ensure overseas recipients maintain privacy protections comparable to Australian standards.
12. Security of Information
We implement reasonable security measures including:
- Password protection
- Multi-factor authentication
- Access controls
- Secure cloud storage
- Antivirus and endpoint protection
- Network security controls
- Staff training
However, no electronic system can be guaranteed completely secure.
13. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it is securely deleted or de-identified where practicable.
14. Access and Correction
You may request:
- Access to personal information we hold
- Correction of inaccurate information
- Updates to your records
Requests should be submitted to:
We may require identity verification before providing access.
15. Data Breaches
If a data breach occurs that is likely to result in serious harm, YLTS will comply with applicable obligations under the Notifiable Data Breaches Scheme.
Where required, affected individuals and the Office of the Australian Information Commissioner (OAIC) will be notified.
16. Children's Privacy
Our services are not directed toward children under 18 years of age without parental or guardian involvement.
17. Third-Party Websites
Our website may contain links to third-party websites.
YLTS is not responsible for the privacy practices of third-party websites or services.
18. Complaints
If you believe your privacy has been breached, please contact us:
Privacy Officer
Your Local Tech Solutions
Email: hello@ylts.com.au
Phone: 0483 866 665
We aim to acknowledge complaints within 5 business days and investigate them promptly.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
19. Changes to this Privacy Policy
YLTS may update this Privacy Policy from time to time.
The latest version will always be published on our website and will take effect immediately upon publication.
Contact Us
Your Local Tech Solutions (YLTS)
Website: www.ylts.com.au
Email: hello@ylts.com.au
Phone: 0483 866 665
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